When a pipe bursts or you get locked out, it's tempting to call the first available trader and get on with things. But Trading Standards officers are warning that emergency situations can lead to rushed decisions and bills that are far higher than expected.
Stop, Challenge, Protect
The advice follows the national Take Five campaign, which asks consumers to do three simple things before agreeing to any work.
Stop - before you agree to anything, check whether there is a call-out charge, whether travel costs apply, and how the final bill will be calculated. Bear in mind that a trader advertising locally may not actually be based nearby, which can mean extra travel charges on top.
Challenge - if a trader recommends additional work, ask why it is needed, what it will cost, whether there are cheaper alternatives, and request written pricing where possible.
Protect - keep any quotes, invoices and receipts, make a note of what has been agreed, and hold on to the trader's contact details. If something doesn't feel right, seek advice before paying.
Most traders are honest
Trading Standards is keen to stress that the vast majority of tradespeople are professional and trustworthy. The campaign is aimed at helping residents spot the minority who are not.
Anthony Screen, Cabinet Member for Community Safety and Resilience at Staffordshire County Council, said: "Taking a few minutes to ask questions and understand the costs involved can help avoid unexpected expense. We remain committed to protecting residents from rogue traders and will support strong enforcement action against anyone found breaking the law."
Need advice?
If you think you have been misled or treated unfairly, contact the Citizens Advice Consumer Service at citizensadvice.org.uk or call 0808 223 1133.
Source: staffordshire.gov.uk
